All orders are subject to our standard terms and conditions, a copy of which is available here. Prices are shown exclusive of VAT which will be applied at the current UK rate. Payment terms are by credit card or 14 days net from invoice date.

Our support team is available from 8.30am-5pm Mon-Fri.

Call: 0333 577 3235
Email: hello@trudy-primary.com

When you place an order, a confirmation will be sent out to you. It is your responsibility to check all the details of the order confirmation and inform us of any errors or omissions within 5 working days.

Once the goods are in production, you're bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Changing an order may cause a delay with your delivery time and may alter the price you've been quoted.

Whilst every effort is taken to ensure all descriptions are accurate in this catalogue, changes to products may occur. We therefore reserve the right to make necessary substitutions whilst ensuring the standards of quality and performance are maintained. Colours in this catalogue should be used for guidance only as variations may occur during printing. Swatches are available on request.


Do I need to sign for my order?

  • Yes, we will ask you to sign for your goods when we deliver them. If you spot any errors, damages or shortfalls with the order, please contact us within 5 working days.


Can I cancel my order?

  • Yes, but you can only cancel your order before production has started. If you cancel after production has started, you will be charged in full. Please call us to check the progress of your order.


Do you accept returns?

  • As all our products are manufactured to order, they are non-returnable unless found to be faulty. Damaged product must be reported within 5 working days. All goods must be signed for and checked as any damage found will not be rectified afterwards. Please check your items carefully upon delivery for faults or damages and keep any packaging. If all or part of your order is defective during the warranty period, then you can return it to us, and we'll repair or replace it for you. Please let us know in writing as soon as possible if your order is defective under your warranty and you need to have it repaired or replaced.


Planning and Advice

Whether you're planning a refit for a complete building, or simply a single room, our advice and expertise is there for you. Our experienced sales and technical staff will work with you to design the environment which best suits your needs and budget. This service includes a site survey, CAD layout, material, and colour board samples.

Our support team is available from 8.30am-5pm Mon-Fri.

Call: 0333 577 3235
Email: hello@trudy-primary.com


Payment - General Stripe payment FAQs?

Your goods will remain the property of Claughton Furniture Ltd. until you have paid for them in full. You must adhere to the payment terms that are set out in our standard terms and conditions, a copy of which is available here. If, however, you make any late payments, you may be liable for late payment penalties.


Delivery is four weeks from receipt of order and free of charge*! All products are supplied exclusively to schools and other educational establishments. We are unable to deliver to residential addresses. An installation service is available, please contact us on 0333 577 3235 for details.

*Excludes the Highlands, UK Islands and Grampian Regions and Northern Island, where an additional charge applies. Please contact us for more information.



The majority of our products are supplied and delivered fully assembled, the exceptions to this are due to restrictions of size and access to buildings. Products marked with the self-assembly logo will be supplied for simple self-assembly. Assembly does not require any specialist tools. If you require our installation service, please contact us on 0333 577 3235 for further details.


Warranties and guarantees

The modern teaching environment places heavy demands on furniture and fittings, so we build quality and durability into everything we produce. Proof of our commitment to the highest standards is our 5-year warranty on all items unless otherwise specified within the product description. This guarantee is against defective materials and workmanship for 5 years after purchase. All our warranties are subject to fair wear and tear. Please note that other suppliers' warranties may differ, please contact us for more information



We comply with all the relevant British and international standards, and we source our materials from quality-approved suppliers. For more information concerning our materials and environmental policy please consult our resources page.


Additional information

If you have any other questions, our support team is available from 8.30am-5pm Mon-Fri.

Call: 0333 577 3235
Email: hello@trudy-primary.com